Omnichannel CX Platform

It’s easy to take
Right Decisions
when you have
The Right Insights

Your Customers are
platform agnostic
You should be too…

Know your Customer through iConverse

Customer Experience Platform

Product Innovation

Identify what consumers are missing and what features they wish existing products had.


Build the messaging around your product highlighting the features & keywords your customers care about

Product Development

Shape your product’s features around the needs of your target audience

Industry Intelligence

Track your brand & your competitors’ progress. What consumers are saying, their likes, and dislikes.

Try iConverse
Omni-channel Customer Experience


Go deep dive into Consumer Insights

Listen to what your customers have to say about your products on popular E-commerce Stores

In-depth Analysis

  • Industry Intelligence Report
  • NPS Intelligence Report
  • CSAT Intelligence Report
  • Product Review Intelligence


Monitor the digital presence of your Brand

Comprehensive analysis on what your Customers are talking about you across popular Public Forums

  • Analyse Mentions, Engagement & Reach across platforms.
  • In depth Analysis
    • Sentiment Score
    • NPS & CSAT Scores
    • Geographic Regions
    • Top Influencers


A powerful solution for Social Listening

Listen to social conversations about your brand, products and campaigns across social networks.

Analyze across Platforms Mentions, Engagement & Reach across platforms

  • In-depth Analysis
    • Sentiment Score.
    • NPS & CSAT Scores
    • Hashtags & WordCloud
    • Post and Comments


Analyze your Customer Communications like never before

  • Total issues/Open/Resolved
  • Resolution Time
  • Sentiment Score
  • NPS & CSAT Scores
  • Drill down to individual conversations
  • Top Customer Service Agents

Get the Scoop on iConverse Pricing?

We’d love to prepare a customized proposal for you! iConverse pricing model depends on a few factors specific to your team, so we’ll need to get in touch to give you accurate pricing info. Simply fill out the form on the right to get started.

How does iConverse pricing work?

All licenses offered by Inference Labs are priced per recorded user. There is also a platform fee, which is based on the number of users supported.

How much does iConverse charge per User?

It depends on the license type you choose for your team. Get in touch and we’ll provide a breakdown of our license types and the features included.

Do integrations cost extra?

No, we do not charge extra for our integrations. You can integrate your existing tech stack based on the package chosen and gain full visibility into your deals for free.

Request Pricing

    Try iConverse
    Omni-channel Customer Experience

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