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Explore our policies to understand how we protect your information, define our service terms, manage deliveries, and handle cancellations and refunds.
All cancellations of active service agreements—including Generative AI custom development, Data Engineering operations, and cloud infrastructure setups—are governed strictly by the termination clauses executed within your specific Master Services Agreement (MSA) or Statement of Work (SOW). Public website users cannot unilaterally cancel contractual corporate assignments through the website portal.
Once custom software architectures, cloud environments, or data pipelines are deployed, provisioned, or transferred to the client’s internal cloud accounts (e.g., Azure or Databricks), they are considered permanently consumed and are fully non-refundable and non-returnable due to their intangible, digital nature.
If you wish to pause an active engagement, file a dispute regarding a specific billing milestone, or request an evaluation of services rendered, please initiate a formal review by contacting your dedicated account manager or sending a notice through our Online Contact Portal.
We believe in value creation and positive impact to our customer communities in co-creating models and analytical applications.
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