Agent Customer & Feedback Analytics

Your newest Data-Driven Delight to enhance your consumer experience!

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Step into the realm of unparalleled customer service and feedback with us. Empower your agents with our Agent Customer Analytics platform and see the magic unfold. Maximize customer satisfaction with personalized service, backed by valuable insights. But that’s not all! With our Customer Feedback Analytics, you can analyze key trends and insights into customer feedback and drive your business forward. It’s time to unlock the power of data and take your customer service to new heights.

What we do?

Agent Customer and Feedback Analytics.

Come! Unlock the power of data to drive exceptional customer experiences and optimize your service delivery to build lasting relationships with your customers and empower your agents to deliver personalized, efficient, and effective service.

Key Benefits

Sentiment vs feature

Gives a report on the most popular keywords used to express various emotions.

Full conversation drill through

Access to the full customer conversation

Collect customer feedback

Collect customer feedback through various channels.

Agent wise analysis

Measures the agent's performance by the number of calls answered and the percentage of unfavorable segments they have dealt with.

Call wise analysis

Provide details about each call's conversation and indicates if the call was positive, negative, or neutral.

Smart feature detection

Determines the percentage of product related mentions for specific keywords via consumer-agent conversation.

TESTIMONIAL

“Expert NLP Solutions for CX”

Working with Inference on NLP projects like Agent Customer CX. Their expertise in the field and dedication were impressive. Inference's knowledge in NLP techniques was evident through successful project implementations and solving complex business problems. They stand out in their commitment to understanding the needs and goals of our businesses & deliver them in time-bound manner

Anup Kumar Dubey

Senior Product Advisor, Aditya Birla Group

Revolutionize Your Business with Inference labs and Unlock the Power of Data to Delight Your Customers and Drive Profitability.

Partner with us to unlock a wealth of valuable customer insights and preferences, empowering you to elevate the entire customer experience through strategic initiatives.