Measure Agent Efficiency and Enhance Your Customer Service
Want to monitor Agent performance with the appropriate KPIs to improve customer service? Identifying the appropriate KPIs and tools to use when measuring your customer agent’s effectiveness might be challenging. We have covered a lot of ground in this post, including the most important KPIs to consider when gauging agent-customer performance. Know everything about your […]
Transforming Business Strategies with Sentiment Analysis
Marketers have been using various methods to understand how people feel about their brands, products, and services. But with the advent of social media, there is now a wealth of data available that can be used to get an even deeper understanding of public sentiment that can clarify how people feel about a brand in […]
Sentiment Analysis Leads Consumer Goods and FMCG
In recent years, there has been a growing interest in the use of sentiment analysis to understand consumer behavior. The Consumer Durables and FMCG industries are two of the most competitive and fast-paced industries in the world. To stay ahead of the curve, companies in these industries must be able to quickly and accurately assess […]
Sentiment Analysis: A Game Changer for Businesses in the Digital Era
In the digital age, where customers have access to vast amounts of information and can easily share their opinions online, sentiment analysis has become a game changer for businesses. By monitoring and analyzing customer feedback, companies can quickly respond to negative reviews or comments, identify areas for improvement, and make informed business decisions. In addition […]
Empowering Healthcare Services with Sentiment Analysis
In recent years, there has been a growing trend of using sentiment analysis in medical diagnostics and prescriptions. The idea behind it is that by analyzing a patient’s emotions, doctors can get a better understanding of their condition and how to treat it. App-based prescriptions are also becoming more popular, as they offer a convenient […]
Applying Sentiment Analysis to Enhance Customer Engagement and Boost Sales
Are you looking for ways to take your customer engagement to the next level? If so, then you should consider applying sentiment analysis to your customer data. Sentiment analysis has been used for many years in the customer service and marketing industries. However, the rise of social media has made it possible to collect vast […]
The Key to Unlocking Customer Insights and Improving Business Performance
There is no doubt that customer insights are the key to unlocking business performance. Without customer insights, how can you hope to improve your products, services, and overall customer experience? If you want to improve your business performance, then you need to start gathering customer insights. Keep reading to learn more about the importance of […]
Power Apps vs. Power Automate: overview and key differences
Why is there so much debate on Power Apps vs. Power Automate? One of the reasons for this is that more and more companies are building their own custom applications, automating all their manual workflows, etc. The fact is that we are moving towards full automation. In fact, 86% of employees believe automation can help […]
On-premise vs cloud : key benefits and differences
In today’s enterprise IT world, there are many factors a business must consider determining whether a cloud infrastructure is the right choice. Conversely, many companies cannot leap into the cloud, instead relying on their tried-and-true legacy and on-premises application applications and software to do business. ON-Prem vs. Cloud It is no surprise that cloud computing […]
Power Bi Licensing Types
All companies are overloaded with data and face the challenge of turning that data into the best possible decisions. Power BI is an interactive business intelligence tool that allows users to create powerful reports and dashboards to gain valuable insights from their data. You can use these insights to make more informed business decisions. The […]
